24Hrs 7 Days A WeekTelephone Support

Telephone Support - its here if you need it

Our software has never been easier to use,, designed to make your life easier and benefit your business. Everyday tasks will become quicker. GB Pro also comes with a practise version - a compliety seperate system to allow you or your staff to 'Practise'

If you need a helping hand using GB Pro at the start or later then you can take out a support contract. Our support agent will be able to provide help and assistance to resolve any issues within GB Pro. If your call is out of your office hours don't worry we will get back to you.

Over weekends and some bank holidays we provide a call back service and some issues can only be dealt with Monday to Friday. Our remote access service is only available Monday to Friday


Initial Up and Running Support

Within your first 10 days of purchase of GB Pro you can purchase a 14 or 60 day support package. The support package will give you access to our support team who can help you with using GB Pro

14 and 60 days support are only available to purchase within the first 10 days of purchasing GB Pro

To be purchase support you must have your Activation Code to hand - it will be needed when purchasing your support

Purchase 14 Days Single LIcence Support for GB Pro V3

Purchase 60 Days Single LIcence Support for GB Pro V3

Check your Activation Key here and its purchase date: View

Optional support plans - complete peace of mind

We are able to provide continuing complete peace of mind for both you, and your business, by provided by an annual support package. Our support packages also provide the benefit of upgrades to ensure that not only you have the peace of mind to know we are only call away, but you also have the latest software (within your version number for example: If you are using GB Pro V3 then all upgrades to V3 are included free of charge) to ensure that your business is always benefiting in an ever changing world. Our support plan prices shown include the 50% price reduction that we provide to users who keep their support contracts running. If your support plan has expired and your subsequently need an issue resolving, you unfortunately will not be able to obtain the 50% reduction.

Payment is by Credit Card. Prices shown do not include VAT which is charged within the UK only

Issues that are covered by our support plans and BUSINESS Guard

Our Annual support contract is designed and provided to assist you with help in using and understanding of GB Pro. It does not provide for issues which have been caused by user error, such as deleting data or issues input errors etc. Unfortunately we are also unable to provide support for issues that are not part of GB Pro. This also includes other issues within Windows that might be affecting our software, but not caused by GB Pro.

Below are some typical issues that are not covered by any support plan. To resolve these or other non GB Pro related issues you will need to purchase a support ticket, once this has been done a support engineer will arrange a time with you to connect to your PC to resolve the issue. You must have Broadband ADSL to use this service.

Windows Updates - Important

Microsoft have always provided periodic Windows updates, however since Windows 10 and in particular Windows 11 these updates have been problematic to a very small group of users. These problems can affect all manner of software applications. GB Pro is written in Microsoft MS Access a world leading database technology provided by Microsoft. So the chance of any issues from updates are extremely isolated. However, they can on occasion happen. In these circumstances we are unable to provide anything other than basic advise. As these isolated issues occur through and because of the Windows Update they are a Windows issue and as such should be dealt with by a Windows specialist.

With a current support contract

Moving GB Pro data from 1PC to another

What this means: We will move your data files from your old PC to your new PC. You will need to have a USB memory stick to hand and an Internet connection on both new and old PC's. ** We will do this free of charge twice within your annual support contact. Please note this is moving the data file - it is not installing the application or moving the activation licence. How to move the activation licence can be found here

Free with BUSINESS Guard**

Data Transfer from GB Pro V2 to GB Pro V3

Our data files have now all be upgraded in GB Pro V3 , so if you wish to transfer your data from GB Pro V2 into V3 then please contact us for cost and procedure. .

Please Call

2nd and subsequent GB Pro installation per PC

Move your GB Pro to another PC from the original installation PC, this includes the moving of your activation code (to do this we must have access to the old PC and access to the new PC). We we will also move the data files. If you are networked then the cost of this is the price shown x the number of workstations you have. The mapping of network drives is not included in this price.

£35 Buy Now

Assistance of wrongly entered GB Pro data by user ( per 45 mins)

£35 Buy Now

Repair Corrupted Database

What this means: We will repair if possible files with unrecognizable database format and database repair issues. This is FREE for 1 file repair within your annual support package (subsequent file repairs are £95). Please note that this is an extremely rare occurrence, and as such if it happened twice then there could be another underlying issue with your PC. For us to complete this procedure we will need to download the corrupted database from your PC to our PC for repair.

1 Free Repair with BUSINESS Guard*

No support plan include on site visits

Prices do not include VAT which will be added to all sales in the UK only