As part of our BUSINESS Guard Service we are here to assist with any technical issues you might have that concern our software applications (not Microsoft Windows); for the majority of issues (how you do something) there are screen casts which explain in detail various functions within our software. If there isn’t a screen cast then please contact us for advice.
We will set up the cloud account for you and advise you of the best way to back up or use whatever backup medium you prefer. All you then need to do is push the ‘backup’ button every day to ensure a complete back up of your data - backing up off site (to the cloud) is the best way to safeguard against either the theft of a PC or fire etc, both of which can result in the loss of your complete customer database.
We all need some 'tender love and care' every so often and your data files that hold all your customer information are no different. Every 4 months we will contact you so we can carry out a service on your data files. By doing this periodically ensures that your data files are in the best condition, happy and healthy!
Keeping your software up to date is often forgotten which means that you are not always benefitting from the latest version of our software and all the benefits that come with this, so as part of our service you can be assured that we will take over this task for you. We will never upgrade your PC without getting your approval first. Upgrading to the latest version of your software (with the same version number) is free of charge with BUSINESS Guard Support Package.
